Guarantee Terms & Conditions

This document sets out the terms and conditions that apply in the event that a franchisee of Time For You Limited ("TFY") who has been offered and accepted a refund clause under the guarantee programme at the time they entered into a franchise agreement.

The following terms and conditions shall apply:

The refund procedure has been established to ensure we can reach a satisfactory resolution for both parties.

Notification of Dissatisfaction

As soon as you are unhappy with the results achieved, please notify us at Time For You Ltd in writing. An email is acceptable. You will receive a reply to confirm your message has been received.

Financial Account Status

Please note that your financial account must be fully up to date, with all payments completed. Your franchise has a fixed length, with a fixed cost paid over 60 months.

• Any decision on your part to downsize, close your business, or personal circumstances including financial issues, are not valid reasons to trigger the guarantee.
• You cannot swap a less profitable area for a more profitable one and then seek to exercise your rights under this refund programme by claiming a refund for the less profitable area.

Training and Course Completion

You must have attended all workshops in the last 18 months (from training date), fully completed all modules and all 1-2-1 and group sessions of the Business Development Course (as included with your starter package, named the Success Track).

Marketing and Advertising Requirements

You must have put out at least 150,000 TFY leaflets and actively and consistently each month advertised in your franchised area in local magazines, using online methods such as Pay Per Click and Social Media Adverts, and other methods as prescribed by the Business Development Course.

• You will be asked to provide evidence of your advertising to us in the form of invoices, leaflet drop maps, advertising examples and advertising performance reports (digital advertising such as Google Pay Per Click and Facebook Ads).

Data and Information Request

We will also request your lead and enquiry data and information, call logs, appointment dates, and client business agreements or cleaner application forms.

Review Meeting and Action Plan

Upon receipt of your written notification, a face-to-face meeting will be arranged between ourselves and you, with the aim to take place within one week (subject to holidays and other commitments). During this meeting, we will review the reasons why the guaranteed results have not been achieved.

• You will then be required to operate the franchise for a further 12 weeks using the additional guidance and tuition we will provide.
• Specific action plans will be developed, and you will be required to submit evidence of their implementation. Further 1-2-1 support will be made available during this time.

Effort and Final Decision

As you will appreciate, the success of our franchise, whilst simple to operate, depends on effort. Nothing will ever be achieved without it. If we suspect a lack of effort based on the lack of evidence provided, no refund will be made. The decision, made by the board of directors, is final and binding, with no right of appeal.

Agreement to Refund

Once all the evidence has been reviewed and we are satisfied that correct marketing has been executed as recommended in accordance with the Manual, and no term of the franchise agreement has been breached, we will agree to a refund. The refund is also conditional on you complying with clause 6. The refund will be the franchise fee including VAT, plus £3,000.

Refund Payment Schedule

To accommodate cash flow circumstances, your refund will be paid in a reasonable number of monthly instalments, the schedule of which will be decided at our discretion.

Post-Termination Obligations

If a refund is agreed by us, you will still be bound by the restrictive covenants contained in the franchise agreement and all post-termination provisions will apply in full force and effect.

• This shall include the shutdown of your franchise in its entirety.
• You will be required to sign a termination agreement outlining your ongoing obligations and restrictions under the franchise agreement.

Governing Law

These terms and conditions shall be legally binding on both parties. English law shall govern these terms and conditions.

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